Cancellation and refund conditions

Withdrawal period and refund conditions

If your order or part of it does not meet your expectations, you have 14 days* to return your items to us.

*In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the PRODUCT.

We undertake to refund you all sums paid directly to the bank account linked to the credit card used for the order or to the linked Paypal account, including delivery charges (with the exception of additional charges resulting, where applicable, from the customer's choice of a delivery method other than the standard delivery method offered) no later than 14 days from the day on which we receive your returned order. (Article L.221-24 of the Consumer Code).

The shipping costs related to the return of your products remain at your expense.

 

To return your order, we invite you to:

  1. Print and complete the withdrawal form
  2. Send this form by e-mail: contact@ikparis.com or by post to the following address: INSTITUT KARITE PARIS 420 rue Saint-Honoré 75008 Paris.
  3. Send your package to the following address:

INSTITUT KARITE PARIS - SARYA PARIS SARL
10 rue Christophe Colomb, 94370 Sucy-en-brie

 

Condition of the returned property

The return concerns products purchased on the ikparis.com website, delivered in good condition. The products must be returned in their full original packaging (accessories, notice, etc.), in perfect condition and, where applicable, with the gifts sent in the order.

Any promotional product, purchased on another merchant site, in stores or on private sale cannot be returned to us.

*In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the PRODUCT.

 

Withdrawal form

Please complete and return this form if you wish to exercise your right of withdrawal within 14 calendar days of receiving your order.

To do so, we invite you to send us this form by e-mail: contact@ikparis.com or by post, to the following address: INSTITUT KARITÉ PARIS 420 rue Saint-Honoré 75008 Paris.